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Solved!

Wont fax

HP Recommended
Officejet 6962

My hp officejet 6962 say printer memory is full it wont let me send fax i go n clear it but it still say the memory is full how do i fix this

1 REPLY 1
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HP Support Agent
HP Support Agent
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HP Recommended

Hi @Tazlm,

 

I'd like to help!

 

We can perform a factory defaults on the printer to resolve the issue

 

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

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