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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-30-2020 08:56 AM

HP Recommended
Product: HP Office jet pro 7720

Hi ive been attemping to set up scan to computer again after it stopped working yesterday. I have downloaded the full software again as I saw this suggested to someone else on the forum. This hasnt worked and when I click enable scan to computer there is an error message saying that this is unavailable and that the computer cannot connect to the device but it is still printing fine from my computer.

 

It has completely wiped all of the computers off the system that it used to be able to scan to and wont let me set it up again.

 

1 REPLY 1

‎02-03-2020 09:31 AM

HP Recommended

@cerysbroad, Welcome to HP Support Community!

 

To provide you with an accurate solution, I would like to know the following-

 

What is the Operating System installed on your computer?

How is the printer connected to the computer?

Is there any antivirus/security software installed on the computer?

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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