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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-07-2020 03:33 AM - edited ‎06-08-2020 11:20 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M281fdw
Operating System: Microsoft Windows 8.1 (64-bit)

Hallo,

ich bin enttäuscht über das Scannen meines HP Color LaserJet Pro MFP M281fdw, weil beim Scannen die Seiten nicht gerade gerichtet werden.

Bei "Inhalt gerade richten" habe ich ein Häkchen gemacht. Trotzdem sind alle Seiten schief.

Wer weiß Rat?

1 person had the same question
10 REPLIES 10

‎06-08-2020 08:15 AM

HP Recommended

Hi 2kXT4Gvz,

 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question. You can acess too, HP support in your region: https://support.hp.com/de-de

 

Thank you

I work on behalf of HP.
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‎06-08-2020 11:13 AM

HP Recommended

Hello,

I am disappointed with the scanning result of my HP Color LaserJet Pro MFP M281fdw, because the content of my scanned pages is not straight on the paper but askew.

In the scanning software I have checked "Turn the content into line" (my translation of "Inhalt gerade richten").

Who knows help?

 

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‎06-09-2020 05:42 AM

HP Recommended

HI @2kXT4Gvz ,
Welcome to the HP Support Community!

 

  1. what is the resolution?
  2. upload an example

Keep me posted.
Andreas

 

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‎06-09-2020 11:26 AM

HP Recommended

1. resolution: 200

2. How can I upload a scanned PDF-example?

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‎06-09-2020 01:41 PM

HP Recommended

Print the PDF-File > scan as JPEG > upload

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‎06-10-2020 09:52 AM

HP Recommended

original document page 1

Document2_page_1.jpg

original document page 2

Document2_page_2.jpg

test scan page 1

TestScan2_page_1.jpg

test scan page 2

TestScan2_page_2.jpg

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‎06-11-2020 05:37 AM

HP Recommended

What I can see here is:

  1. the original is clean and correctly printed
    Content and paper edges have the same orientation!
  2. you should already place the original correctly (straight) on the glass
    The "HP Scan" app is not intended for such "gimmicks".
    But there is professional software available which costs a lot!

Info: Remove edges and background, see below

 

HPS Als JPEG 3 Dokument-2-Kanten.png

 

Andreas

 

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

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‎06-11-2020 11:06 AM - last edited on ‎06-11-2020 11:30 AM by Moderator

HP Recommended

 

@Andr-1611 wrote:

What I can see here is:

  1. the original is clean and correctly printed
    Content and paper edges have the same orientation!

Content and paper edges of the original document page 1 and 2 do not have the same orientation.

 

test scan page 1 was not rectified.

test scan page 2 was rectified.

This is the same result even with pages less askew.

The HP scan software offers "Turn the content into line" (my translation of "Inhalt gerade richten") but it does not work.

 

Inhalt gerade richten.jpg

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‎06-11-2020 01:30 PM

HP Recommended

Please read this carefully: Scan using the scanner glass > Step 4: Scan and edit

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