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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-20-2019 10:22 AM

HP Recommended

I want to use my scanner feature ONLY on my HP Photosmart C4780.  I have downloaded the driver to my Chromebook, so it will work on Chrome OS. Can I scan documents and somehow bypass the HP printer requirement that there be printer cartridges installed?

1 REPLY 1

‎08-22-2019 02:08 PM

HP Recommended

@karyndonahue

 

HP printer is designed in such a way that we cannot use any functional when the printer is on error state.

 

Put the cartridges to get the printer running.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community:)

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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