11-17-2019 05:05 PM
Did the HP Envy 7640 come with its own phone cable or connector for the fax? I can't connect the fax to work (I have DSL for phone through comcast) Comcast tells me i should use the phone cable or connector provided with the machine, but i can't remember getting one. The say that these models come with their own phone cable or converter because HP uses two-prong conductors instead of the standard four-prong conductors....
I just want a simple way to set up the fax to work! The Comcast phone modem is downstairs and the fax machine is upstairs. if I can get them to make the phone jacks work, is it as simple as plugging the fax machine in from 1 line on the machine to the wall phone jack? I did that, and sent some test faxes, which say they were sent, but no response. I suspect it's just not working.
Help! I bought this for the fax and have never been able to use it.
11-18-2019 01:04 PM - edited 11-18-2019 03:28 PM
I do not know whether the cord was 'in the box" - it might have been, though sometimes these are stuffed in a little white box that might be easy to miss. ?
Purchase a "two wire" phone cable. Not uncommon, the "two-wire" cords are different from the regular "four wire" phone cords one usually uses to plug in a land-line phone. Two-wire phone cords are available from online merchants and Office Supply retailers.
Whether this works is dependent on the setup - DSL is not quite the same thing as a regular phone line service, though it may be "same enough" to handle the fax duties.
The User Guide provides an in-depth "how to" chapter on the Fax features available on your printer. The information includes setup requirements and how to use your Fax.
Chapter 6 - Fax - starting on Page 47
Chapter 9 - Solve a problem - Section Fax issues - starting on Page 110
More information, including the Fax test document is available in category How to > Topic Fax
Be sure to read the FAQ section, including "Can I fax with DSL telephone service?"
- Resolving Fax Problems
- Send Faxes with the HP Smart App
- Use HP Digital Fax to Receive Faxes to a Computer or Email
Reference and Resources – Places to find (more) help and learn about your Printer
Clarification of terms and "what the printer can do" (Specifications)
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type and Operating System
HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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