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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-21-2020 04:59 PM

HP Recommended
Product: officejet pro 6978
Operating System: Microsoft Windows 10 (32-bit)

I have tried to get the printer to align documents straight every time I scan something it always comes off on an angle no matter if I use the flat top or feeder. I tried the pin head alignment multiple time with no luck, anyone have any ideas.   

1 person had the same question
1 REPLY 1

‎01-21-2020 05:10 PM - edited ‎01-21-2020 05:11 PM

HP Recommended

@OMVieira 

Hello,

In order to palliate this incident, please follow instructions of HP link Improving Scan Quality.

Please update the printer firmware with the HP link below.
https://ftp.hp.com/pub/softlib/software13/printers/ojp6970/1910a/OJP6970_1910A.exe


Refer to this document for the steps to update the printer firmware.

If the issue persists, please restart the printer, computer, and router for solve this problem.
  1. Turn the printer off, and then wait 10 seconds.
  2. Disconnect the printer power cord from the printer.
  3. Turn off the computer or the device you are trying to print from.
  4. Connect the printer power cord to the printer, and then turn on the printer.
  5. Disconnect the power cord from your wireless router, and then wait 30 seconds.
  6. Reconnect the power cord to the router.
     NOTE: 
    Wait until internet service is restored. Internet service is interrupted while the router is off.
  7. Wait at least 3 minutes, then turn on the computer.
  8. Try printing and scanning.

I remain at your disposal in case of need.


Best regards,:Wink:



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