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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-19-2019 07:33 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M277 PCL 6

My printer stopped sending scans to emails, it says that there was an error. When i try to send directly to the computer it says it scanned, but the paper does not move in the feeding tray, so it scans a blank page. It works perfectly when I scan to a usb pen drive. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-22-2019 09:46 AM

HP Recommended

@Adri4

 

Welcome to HP support community.

 

Are you getting any error message while scanning?

 

Meanwhile:

Turn on the web services on he printer

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-22-2019 09:46 AM

HP Recommended

@Adri4

 

Welcome to HP support community.

 

Are you getting any error message while scanning?

 

Meanwhile:

Turn on the web services on he printer

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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