cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 6
172
Flag Post

cancel my subscription to fax mobile

HP Recommended

Hello, signed up for mobile fax. I would like to cancel that trial now, as I don't use it much. How do i cancel it ? 

5 REPLIES 5
Highlighted
Level 15
Level 15
27,609 27,370 2,423 8,921
Message 2 of 6
Flag Post
HP Recommended

@Ela11 

 

Normally, there is a Terms of Service document to help - at the moment that document appears to be unavailable.

 

Request for Review

 

  • I have submitted a request that someone review your question / concern.

 

Worth Noting

  • Our Community is not HP Technical Support, nor are we HP Sales or HP Service.
  • Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
  • The time frame (how long it takes) for a response is not controlled by the Community.
  • If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

 

Note to those reading:

  • Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.
  • Please do not post any personal or case information here - we cannot make use of the data. 
  • Posting personal information at a public site increases your risk from rats and scammers.

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
14,299 14,266 939 1,113
Message 3 of 6
Flag Post
HP Recommended

@Ela11, Welcome to the HP Support Community!

 

As of now, there is no charge involved for this feature and a cancel option is not yet available as it is free.

 

HP will inform users of available paid service plans 30-days prior to the end of the free trial period expiring sometime in the first half of 2021, at which point users will be required to provide a form of payment if they want to continue to use the Mobile Fax service. 

 

As listed by the terms of service, any prices information will be provided till the end of the trial period, any payment information will only be required then, with your confirmation for the price:

Prior to the Free Fax Service Trial period expiring, You will be given an opportunity to enroll in a Service Plan and be asked to provide credit card information. HP will charge your credit card for Your Service Plan. You will receive notice of Your enrollment into a Service Plan at the email address and/or telephone number listed in your Settings page in your Fax Service Account. You can always go to Your Dashboard to change or cancel the Service Plan.

If You do not choose a Service Plan by the end of the Free Fax Service Trial period, Your Fax Service will terminate.

https://hpmobilefax-tos.s3.amazonaws.com/docs/SEND+Fax+Terms+EN.pdf

 

Please review the terms of service by clicking here: https://www.hpsmart.com/us/en/mobile-fax/faq 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Highlighted
Level 15
Level 15
27,609 27,370 2,423 8,921
Message 4 of 6
Flag Post
HP Recommended

@Kumar0307 

 

Thanks.  I thought this is the case...

 

I am unable to read the Terms of Service contract file - it fails to open from your link, from the website, and from within the FAQ in that website. 

 

Error:

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>F79D4FEF31AF0B12</RequestId>
<HostId>qjEFjqjubVFE5RUKeKpTx2kq1hLLQ2+qebn2dBqa1K27g/TpY0Igeyed4AosxB7ThqZDW9g4ChI=</HostId>
</Error>
 
I Reported this but I think the word has not yet spread...
Or - is it just me?
 
Using Chromium Edge or Firefox v.81.x
 
Which browser are you using?
 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Dragon-Fur

Reply
0 Kudos
Highlighted
New member
2 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Just like the many other users who have already posted the same question, I too have been looking for how to cancel the trial subscription to Mobile Fax and  it is impossible to find an answer or contact support about this.

I DO NOT want to be charged as the service is useless to me.

Can anyone please indicate how to accomplish this simple task?

I've already entered my credit card information.

Reply
0 Kudos
Highlighted
New member
2 2 0 0
Message 6 of 6
Flag Post
HP Recommended

I am in the same position: impossible to find a way to cancel this and already wasted way too much time. Extremely annoyed. Let this post be evidence of my attempts to cancel for when I dispute any charges with my credit card, since there is no way to contact HP customer support at all.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation