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HP Recommended
hp officejet Pro 576
Microsoft Windows 10 (64-bit)

I am having a problem receiving faxes. I can receive a fax back from HP but cannot receive incoming faxes from anyone. have run all tests etc everything checks out ok.  hae uninstalled drivers and reinstalled and still have the same problem

1 REPLY 1
HP Recommended

try setting ECM to off

Change error correction and fax speed
Set the fax-error-correction mode
Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If the product detects an error during the transmission and the error-correction setting is On, the product can request that the portion of the fax be resent. The factory-set default for error correction is On. You should turn off error correction only if you are having trouble sending or receiving a fax, and you are willing to accept the errors in the transmission. Turning off the setting might be useful when you are trying to send a fax overseas or receive one from overseas, or if you are using a satellite telephone connection. 1. From the Home screen, touch the Setup  button.
2. Touch the Fax Setup menu. 3. Touch the Advanced Fax Setup menu. 4. Touch the Error Correction Mode button, and then touch the Off button.

 

Also, did you use the phone cord that came with the printer? usually those are a 2 pin fax cord. You can look at the phone cord connector and you should see 2 or 4 little gold pins. If you have a 2 pin cord, try a 4 pin (normal phone cord) instead. Is there an ADSL splitter or is the phone cord routed through a surge protector? or vice versa 

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.
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