cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 3
77
Flag Post

cannot send fax from officejet 4620

HP Recommended
office jet 4620
Microsoft Windows 10 (64-bit)

all faxes sent get the same result - No answer.  this happens even when a fax is sent to the HP fax test number.  went through the entire phone cabling tutorial, which is weird because at one time i could send a fax without the phone physically connected.

2 REPLIES 2
Highlighted
Level 15
Level 15
12,714 12,667 1,272 3,119
Message 2 of 3
Flag Post
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can you try Mobile Fax from HP Smart?

 

This resource will show you how it's done:

https://www.youtube.com/watch?v=ZhAXw2zvn7o

 

Hope that helps!



I am an HP Employee
Although I am speaking for myself and not for HP.
Please click “Kudos Thumbs up” as an encouragement and “Accept as solution” if this has helped solved your problem.
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would...
Reply
0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

appreciate the response,  however your solution requires wifi, which is not possible here.  hoping to fix the actual problem of the printer not faxing anymore.

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation