color laserjet cm3530 mfp and error 30.01.08 - scanner failure

[sniper87]

I have a Color LaserJet CM3530 MFP and I'm getting the error 30.01.08 - Scanner Failure

It tells me to make sure the scanner lock is in the unlocked position and cycle power.  I did that and the error still appears.  I've tried putting it back into lock and unlock with a power cycle in between each change with no resolution.  I saw some forums suggesting a firmware update for this issue on other devices, so I tried that too and cycled power after the update, yet nothing changed.  I also tried to unplug the scanner, but that gives me a different error and doesn't allow me to use the printer.

Users are still able to print, but I have to cycle power in between each print job.  After the first print job, the printer reads offline from the client computer.

Is there anything else I can try, or does it need to be returned?

[samdino77]

this error code has to do witht the connector cable from the unit to the scanner at the top, from the way it was burned around the plastic unit to go inside the printer after a while it can cause a break and a little communication loss between the computer and the scanning unit, go ahead take of the top unit, u can easily lift it up, and remove the glass on the top, loosen the plastic peice holding the cable for a while and put it back in place and power yr unit on and make sure its fixed before..... this should work, if u wanna change that cable too u can cos after some time u can have the problem again.. this should fix the problem

[tsega]

I have a Color LaserJet CM3530 MFP and I'm getting the error 30.01.08 - Scanner Failure
It tells me to make sure the scanner lock is in the unlocked position and cycle power. I did that and the error still appears. I've tried putting it back into lock and unlock with a power cycle in between each change with no resolution. I saw some forums suggesting a firmware update for this issue on other devices, so I tried that too and cycled power after the update, yet nothing changed. I also tried to unplug the scanner, but that gives me a different error and doesn't allow me to use the printer.
Users are still able to print, but I have to cycle power in between each print job. After the first print job, the printer reads offline from the client computer.
Is there anything else I can try, or does it need to be returned?

[Help79]

Same error. Resolution with restart and 2 minutes cordless power out.