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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-17-2017 04:45 PM

HP Recommended
Product: HP OFFICEJET 6600 E-ALL-IN-ONE
Operating System: Microsoft Windows 7 (64-bit)

I am not able to scan or copy from my printer.  I have reinstalled software and drivers but to no avail.  When I try to copy I get this round HP circle and it says "starting copy" which runs for hours and hours but no copying.

Any suggestions?

1 REPLY 1

‎02-17-2017 06:40 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Have you tried to switch off and then swit on the printer?  Try connecting the printer directly to the wall power socket rather than any extension (if you are using)

 

Once the printer is switched on,  try a copy job.

 

If it is still showing Copying and the scanner is not moving, it may indicate that the scanner is defective.

 

Likewise, if you try scanning from the HP software and it is not scanning (scanner doesn't move), then it's another indication that the scanner is defective.

 

Perhaps it's time to get a new printer?  The printer is a fairly old model.

 

Hope that helps!

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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