10-22-2019 08:35 PM
When I insert the document in the ADF, I hear the chime and the screen says original loaded. When I press scan on my computer, it scans from the glass… Rollers do even try to pick up the document in the feeder. I have tried to follow the instructions in another thread with the same problem, to no avail. I did not do a firmware update bc my internet is not working this evening
10-25-2019 12:00 PM
Thanks for reaching out to us
A Firmware update is definitely important in such issues.
Once you get your internet up and running please follow the instructions in this Link: https://support.hp.com/in-en/document/c02919168 for the Firmware update
Also follow the instructions in this Link: https://support.hp.com/in-en/document/c03079119 to clean the Paper Feed Rollers
Keep me posted how it goes 😊
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