cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
3 2 0 2
Message 1 of 5
146
Flag Post

Solved!

document feeder not working

HP Recommended
Envy 7640
Microsoft Windows 10 (64-bit)

I've followed the instructions from a previous post

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/HP-Envy-7640-document-feed-has-stopped-wor...

About installing the full feature software for the printer.

This does allow me to use the printer icon to direct the scan from my computer -- but when the document feeder if loaded is selected, it still only scans from the flatbed and doesn't pull from the feeder tray.

How do I fix this issue?

4 REPLIES 4
Highlighted
Level 15
Level 15
288 291 27 147
Message 2 of 5
Flag Post
HP Recommended

Hello @JNelson3 ,
Welcome to the HP Support Community!

 

Save as PDF 004-3.png

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

German community:
created 11,631 posts + generated 1,114 solutions + received 1,654 kudos




I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.
0 Kudos
Highlighted
Author
Level 1
3 2 0 2
Message 3 of 5
Flag Post
HP Recommended

Sorry but that doesn't help.  I already had it set to that document feeder -- and it still scans from the flatbed. 

There must be another reason.

 

0 Kudos
Highlighted
Level 15
Level 15
288 291 27 147
Message 4 of 5
Flag Post
HP Recommended

When you load paper into the ADF, the printer screen (touch screen) displays the message "Paper is loaded ..." or some other text. If the message is not displayed, the sensor is broken or the paper is not loaded correctly.

 

Was this checked?




I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.
0 Kudos
Highlighted
Author
Level 1
3 2 0 2
Message 5 of 5
Flag Post
HP Recommended

Thank you!

 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation