About installing the full feature software for the printer.
This does allow me to use the printer icon to direct the scan from my computer -- but when the document feeder if loaded is selected, it still only scans from the flatbed and doesn't pull from the feeder tray.
When you load paper into the ADF, the printer screen (touch screen) displays the message "Paper is loaded ..." or some other text. If the message is not displayed, the sensor is broken or the paper is not loaded correctly.
Was this checked?
I'm not an employee of HP, I'm as volunteer here. Requests via Private Messages (PM) cannot be answered.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".