06-15-2019 05:16 AM
I recently bought hp printer with print plan.I havnt used my full allowance and scanned to e.mail only to receive an e.mail saying ive now used my print allowance for the month ? 1. im not using print ink and 2. I wasn't aware of this when purchasing .Any one else had this problem ?
06-17-2019 02:12 PM
No, scanned pages will not be counted. Only pages printed from the printer will be counted for instant ink billing.
HP Instant Ink page counts are not recorded in real time. As long as your printer is connected to the Internet and has Web Services turned on, printed pages are automatically recorded approximately once per day and display in your Print History on the date they were recorded. Any pages you print when the printer is not connected to the Internet are recorded on the date the printer is reconnected to the Internet. Sign in to your HP Instant Ink account to update your page count.
Only pages printed using HP Instant Ink cartridges are recorded in your printing history.
Refer this article to know more information about page count issues. Click Here
Also, Please share us few details through a private message, so I can check the account details and help you with the issues.
Instant ink Email Address
Instant Ink Account Number
Address to ship the cartridge
Let me know if this helps!
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