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kksq
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envy 7640 all in one when faxing faxes its own number first then the number called gets busy sig

hp envy 7640
Microsoft Windows 10 (64-bit)

When I try to send a manual fax , the 7640 dials its own number first and then the number being called.   The result is always a busy signal .     I know it is dialing its own number because that number appears on the screen follwed by the number I'm trying to call.     There was a similar problem posted on (I think) this board but it never appeared to get and answer.

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envy 7640 all in one when faxing faxes its own number first then the number called gets busy sig

@kksq

 

Thank you for posting on HP Forums, 

Barachiel is at your service. 

 

I Understand you are in need of support,

And to help you out, I'm sending out a Private message with the reset instructions,

 

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage 

 

Please reply back on the public post as this Private message box is not monitored.

(The reason we are utilizing the private message is because the instructions are critical,

And we don't want it in the wrong hands, as the printer will be set back to factory defaults).

 Keep me posted,

Good Luck. 😉

Barachiel
I am an HP Employee

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kksq
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envy 7640 all in one when faxing faxes its own number first then the number called gets busy sig

Thank you I'll try this procedure

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envy 7640 all in one when faxing faxes its own number first then the number called gets busy sig

@kksq

 

You're welcome. 

 

As @Barachiel is out of the office today, I'm replying to you. 

 

Sure, feel free to try out the steps as conveniently as possible and keep us posted.

 

Take care! 🙂

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