envy7640 print and scan syas not connected BUT I can point browser to 192.168.0.201 (fixed ip)

[ebiano]

envy7640 print and scan syas not connected BUT I can point browser to 192.168.0.201 (fixed ip).

USB cable - never connected or used

uninstalled and re installed EN7640_Full_WebPack_40.13.1176

print is more reliable, scan always fails.

turn printer off, back on,  fixed for a while. fyi.. may have something to do with hp HP Notebook 15-dy1051 resuming after sleep??

[Echo_Lake]

@ebiano
Thank you for posting on the HP Support Community.

Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

If the issue continues, uninstall and reinstall printer Basic drivers.

If the issue still continues, install using Using the Windows Built-in Print Driver: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[ebiano]

I forgot to mention that I have run the print/scan doctor multiple times and uninstalled and reinstalled the software.

However, I am grateful for the additional steps which I never would have thought of myself. I will try them out when I get the time and status you accordingly. Again, thank you very much.

[Echo_Lake]

@ebiano

Thank you for posting back. 

Work on it as per your convenience and keep me posted on the results.