error scanner after update windows 10 and Hp

[-loris-]

my HP 7612 printer, that I bought in 2016, and that I had replaced in 2018 within the valid warranty terms of the Expert store where I bought it, because at that time, after running updates in Update both Windows 10 and HP, it didn't perform any more scans, neither copies nor photocopies, it could only print from file, and the last scans were absolutely wrong because they overlapped both images and colors of what I scanned.
Since the day before yesterday Sunday afternoon, February 9, 2020, the same mistake happened to the scanner, only now the warranty is no more, and since in Italy H.P. doesn't repair anymore, unlike what happens in the States or in Canada, I had to buy a new HP printer with the same features that H.P. 7612 had that doesn't scan anymore.
It seems unfair to me to have to bear this burden, and I sincerely manifest it to you. I hope that you will at least have the courtesy to read my present communication, and that you will respond to me, about such limitations of your customer care.
Loris Bragaggia [edit]

[edit]

[TEJ1602]

@-loris-, Welcome to HP Support Community!

I understand you've issues with scanning. I'd be happy to assist you with this. 

To provide you with an accurate solution, I'd like to know the following-

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
• What happens when you make photocopies on the printer?
• Is there any error message when you try to scan?

Also, refer to the document HP Printers - How to Scan (Windows)  for help.

Keep me posted for further assistance.