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HP Recommended
office jet Pro 8600 plus
Microsoft Windows 10 (64-bit)

have a error message light that stay on my printer screen I have a Office Jet Pro 8600  plus printer the error message is HP digital fax error

 

1 REPLY 1
HP Recommended

Hi @Sugar2552

Welcome to the HP Support Community. I'd be happy to assist you.

 

Do you use digital fax feature?

HP Digital Fax to automatically save incoming faxes to your computer, a folder on the network, or forward them to an email account.

To know how to setup digital fax on the printer, refer to this document.

 

To turn it off, on the printer screen, go to Fax > Setup > Basic fax setup > HP digital fax > Turn it off

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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