Check what size of the photo you're trying to scan. If you still have issues, follow the steps below-
With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.
If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to make sure the printer is getting enough power.
Reconnect the power cord to the printer, and then try making a copy.
If the issue persists, connect the printer to a different wall outlet to determine if the original outlet is causing the issue.
If the issue persists using a different wall outlet, partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass, go to the end of this document to contact HP to service the printer.
Hope this helps! Keep me posted.
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