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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-24-2019 06:40 AM

HP Recommended
Product: mfp/m475

scans are light but copies and print are fine.

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1 REPLY 1

‎04-24-2019 10:02 AM

HP Recommended

If copies are fine, then it is likely a setting issue. Take a look at scanning settings as they can have a dramatic affect on scan quality. Resolution, file size and document type will all change the output and how your scans look. For instance, if you tell the system you are scanning a text document instead of a photography it will provide a much darker scan because the system then scans more as a monochrome document, whereas scanning a photography is designed for shading and therefore more like gray scale than black and white.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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