Showing results for 
Search instead for 
Did you mean: 
wienonline99 Student
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

hp all in one won't scan

My Color Laserjet M180n does print Jobs but scanner Service fails


win10 64bit

Systems restarted,, un-and replugged

usb cables and usb ports changed

all HP Software uninstalled and new installed

all Drivers new and Firmware update new

HP Support Agent
HP Support Agent
3,778 3,521 234 260
Message 2 of 2
Flag Post
HP Recommended

hp all in one won't scan

@wienonline99, Welcome to the HP Support Community!


Have you tried making a standalone copy and check if the issue persists?


Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.


Check the scanner bar functionality


Perform a visual test of the scanner mechanism to see if it is jammed.

  1. Remove any original documents or photos from the scanner glass.
  2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.


Let me know how this goes.


If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation