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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-20-2019 06:53 AM

HP Recommended
Product: HP Envy 7640
Operating System: Other

Hi, after installing os catalina the app HP Easy Scan has stopped to work.

Could someone help me

Thanks

3 people had the same question
3 REPLIES 3

‎10-20-2019 07:59 AM

HP Recommended

Hi,

Please use Image Capture for now and follow for future HP Easy San updates, HP Easy Scan is not currently supported on Catalina:

https://support.hp.com/in-en/document/c06455960

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎10-29-2019 03:49 PM

HP Recommended

So Apple and its customers are not important enough to your management to have an actual update after a major release of Apple?

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‎11-07-2019 02:09 PM

HP Recommended

Hi,

I appreciate having the information that it will not work now (still not working as of 11/17/19).  Is HP working on a solution?  Is there any timeline for potential solution? 

Thanks.

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