• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-05-2020 03:56 PM

HP Recommended
Product: iMac
Operating System: macOS 10.13 High Sierra

Printer started printing two sided copies, didn't change anything.  

 

Printer is extremely slow...1 minute before it prints a page; so a 10 page doc. would take ten minutes.

 

copier is not working at all.  always worked perfect and is on wireless network.

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-22-2020 06:00 AM

HP Recommended

found the answer.  There was a piece of paper smushed against the inside of the printer when I opened the print cartridge door and looked to the right, it was causing the mismatch error.  It also solved the copy, scanner and all other problems.  I had done everything including resetting back to defaults, charging the cartridges rebooting multiple times, unplugging and setting for 60 seconds over and over and it was this piece of paper I didn't; see causing all the problems including the delay in printing.  No one told me to look there.  I figured it out on y own after 2 weeks.  There is your answer.  Look inside the back and the side, just in case your paper is stuck somewhere else.

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎10-06-2020 12:41 PM

HP Recommended

Hi,

What happens when you try copying? what is the exact behavior or error message shown?

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-14-2020 08:53 AM

HP Recommended

It gives me a paper mismatch message, yet the printer prints and the scanner works, but its takes at least 50 seconds before anything prints out an the inside keeps going back and forth.

Was this reply helpful? Yes No

‎10-22-2020 05:47 AM

HP Recommended

The same thing is happening with my printer when I try to make a copy.

Was this reply helpful? Yes No

‎10-22-2020 05:59 AM

HP Recommended

I found the answer.  There was a piece of paper smushed against the inside of the printer when I opened the print cartridge door and looked to the right, it was causing the mismatch error.  It also solved the copy, scanner and all other problems.  I had done everything including resetting back to defaults, charging the cartridges rebooting multiple times, unplugging and setting for 60 seconds over and over and it was this piece of paper I didn't; see causing all the problems including the delay in printing.  No one told me to look there.  I figured it out on y own after 2 weeks.  There is your answer.  Look inside the back and the side, just in case your paper is stuck somewhere else.

Was this reply helpful? Yes No

‎10-22-2020 06:00 AM

HP Recommended

found the answer.  There was a piece of paper smushed against the inside of the printer when I opened the print cartridge door and looked to the right, it was causing the mismatch error.  It also solved the copy, scanner and all other problems.  I had done everything including resetting back to defaults, charging the cartridges rebooting multiple times, unplugging and setting for 60 seconds over and over and it was this piece of paper I didn't; see causing all the problems including the delay in printing.  No one told me to look there.  I figured it out on y own after 2 weeks.  There is your answer.  Look inside the back and the side, just in case your paper is stuck somewhere else.

Was this reply helpful? Yes No

‎10-22-2020 03:05 PM

HP Recommended

BINGO!  That was it.  I found a wadded up piece of paper hidden.  Works again. Thanks again.  

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.