hp scan there was a problem connecting to the server hp 5530

[petebw]

Getting message - hp scan there was a problem connecting to the server hp .

I get this when trying to scan to email directly from the scanner. It worked fine yesterday.

I have been able to set up a workaround using windows scan on my laptop but this is no good for other family members who want to scan directly from the scanner. WiFi etc is all connected and printing works fine. Thanks

[Jay_G24]

Hi @petebw,

I'd like to help!

To assist better -

1.) Are you trying to perform scan to email from the printer's control panel or from your computer?

2.) Who is the Email provider?

3.) Is your Email account configured in the mail account?

4.) Is your printer connected to the Web-Services?

5.) Are you able to login via web mail? Make sure you don’t use auto-filled password in web browser.

6.) Is there a 2-factor authentication setup?

7.) Did you recently change the password?

Meanwhile, try reconfiguring Scan o email again

For instructions, refer - How to Scan to Email

Note - The product on the document might be different but the steps remain the same for most printers

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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