11-23-2019 01:39 PM - edited 11-23-2019 01:44 PM
I have just had to try and set up my printer to a new laptop as my old failed due to the last windows 10 update.
Anyway my printer will print it will also scan to computer.
But I have spent the whole day trying to get it to scan to network folder.
it just wont work, whereas previous laptop was fine. laptop I am using hp envy 13
ive used the hp print and scan doct 5.3 . that doesn't resolve it either.
If I enable scan to printer that says enabled. I have the wireless direct setting to off as noted by people.
at the final stage of set up it scan to network folder setup . it says your printer can not connect the server.
when its asked for password and user name. User name automatically fills it self in , iam assuming this is correct, password , I assume this is my normal windows one. so by way of example if I log into to windows on tunring on my laptop to say john1234 then I use that password. equally should I be changing the user name or is the default one that shows part of my network name the right one.
offer pointers , when I look at my printer in control panel it shows printer as not connected but it works and I set up my printer via my router and put in the secure code etc that it asked for on set up.
I am trying to set this up via the hp printer assistant and then using the scan to network wizard. iam sure when I set up before there was an issue with what software you used as you can set up direct via the ip address. also when I check my printer on the wireless connection it shows the ip address fine .
very frustrated as this should be so simple and its become a nightmare
help much appreciated please
11-26-2019 12:55 PM