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i need to reset my PIN for HP office jet pro 8610

office jet pro 8610

i don't remember setting up a PIN when i purchased the printer and installed it.  I am trying to scan a doc to email and it is asking for a PIN.  how do i set it up/change it?

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i need to reset my PIN for HP office jet pro 8610

Hi @EHB2

 

Welcome to the HP Support Community. I'd be happy to assist you with the scan to email pin. 

 

To better assist you - 

 

1.) Who is the Email Provider? 

2.) Have you enabled 2 factor authentication for your email? 

3.) Are you able to login to web-mail? 

 

While you respond to that, I'd suggest you try re-configuring scan to email once again. Refer to page# 15 from the User Manual for steps.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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