Post new question
Question
Reply
 
Highlighted
Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 1 of 3 (152 Views)
Accepted Solution

issue setting up scan to Gmail business email

Product Name: Laser Jet M277DW
Operating System: macOS 10.12 Sierra

I cannot get the printer to send a scan to a Gmail business email.  I get an error message telling me that the username and password are wrong, they are not.

 

I have used all permutations of smtp port, smtp-relay.gmail.com and smtp.gmail.com and all three port numbers.  There is a similar issue setting up a Hotmail.co.uk email address.

 

Scanning works to an NTLworld account but I need to switch from this one due to spam issues with this address.

Reply
0 Kudos
Accepted Solution

Re: issue setting up scan to Gmail business email

Hi,
Some Gmail security options may block the printer from connecting to their servers.

First open the following link and ensure you are logged on to the same account as you are setting for the printer.
https://myaccount.google.com/

Within the Sign-in & security section click on Signing in to Google and ensure that "2-Step Verification" is set as "Off".

Within the left pane click on Connected apps & sites and ensure that "Access for less secure apps" is set as "ON", otherwise the verification will fail.

Be sure to use smtp.gmail.com with SSL Checked and port 465.

Once you are done run a test for the outgoing user profile and check if the problem been resolved.

Regards,
Shlomi

View solution in context
Provost
Posts: 18,197
Member Since: ‎01-03-2011
Message 2 of 3 (126 Views)

Re: issue setting up scan to Gmail business email

Hi,
Some Gmail security options may block the printer from connecting to their servers.

First open the following link and ensure you are logged on to the same account as you are setting for the printer.
https://myaccount.google.com/

Within the Sign-in & security section click on Signing in to Google and ensure that "2-Step Verification" is set as "Off".

Within the left pane click on Connected apps & sites and ensure that "Access for less secure apps" is set as "ON", otherwise the verification will fail.

Be sure to use smtp.gmail.com with SSL Checked and port 465.

Once you are done run a test for the outgoing user profile and check if the problem been resolved.

Regards,
Shlomi

Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution Smiley Happy
Honor Student
Posts: 2
Member Since: ‎03-20-2017
Message 3 of 3 (90 Views)

Re: issue setting up scan to Gmail business email

Thanks, your solution did work, but when I reset my Google account to prevent less secure apps accessing my account, I could not scan.  So, it would seem that the scan feature will not work through Google without compromising the security of my computer.  This is not good, and was not obvious when I purchased the printer.

 

 If I'd known at the time it was incompatible with Google mail servers I would not have purchased the machine.  I will now take this up with the retail outlet where I bought the machine as it is essentially not doing what I purchaed it for, so infringes my rights as a consumer.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation