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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-18-2019 01:11 PM

HP Recommended
Product: m476nw
Operating System: Microsoft Windows 10 (64-bit)

No lines when copying or scanning from flatbed.  How to clean the feeder scanner?

1 REPLY 1

‎06-19-2019 12:57 AM

HP Recommended

Lift the ADF scanner and check the small slit of glass on the left side of the top. Keep in mind that even nearly invisible bits if adhesive from a sticky note can cause image problems. The easiest way to find the offending contamination is to make a copy and then set the copy with the defect on the glass and the line will point to the problem. Be careful on these models as there is a mylar strip that can catch dirt, but do not ever remove it as it is not available as a replacement part.

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