missing "administrator" and missing "scan" at website (192.168..........)

[stefanda]

Hello crowd,

I want to use the "scan to network"-function, and I now, how I can manage it.

BUT at the website I have no ""andministrator" on the left "System"-tab.

And I have no tab called scan.

Do you have any idea? Thanks for your help.

best regards, Stefan

[Echo_Lake]

@stefanda

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• Let's try this: https://support.hp.com/in-en/document/c03953891
  Note: Admin password is not required to set-up scan to email 
• Here is the link: https://i.ytimg.com/vi/8VWq9ayAFeY/hqdefault.jpg that shows how to navigate

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[stefanda]

Hello Echo-Lake,

thank you very much for your answer and I tryed yor ways, but I have the followin problems:

first link:

I have no register called "administrator" at the web-interface

second link:

at the web-Interface, there is no register called settings

I have only the following selection:

Best regards, Stefan

[Echo_Lake]

@stefanda

Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Root level uninstall and reinstall printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.

If the issue continues, uninstall and reinstall printer Basic drivers from the link: Click here

If the issue still continues, install using Using the Windows Built-in Print Driver: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.