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scottcinda Honor Student
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my default setting fit to page

hp8715
Microsoft Windows 10 (32-bit)

Why did the default setting for fit to page stop working after installing instant ink to the printer ,work fine before instant ink on printer?

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my default setting fit to page

Hi! @scottcinda, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

 

I understand after replacing the ink cartridge the default fit to page function is not working.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

Does the issue persist when you make a copy from your printer?

 

Have tried printing from a different application?

 

Are you trying to print from a browser or application?

 

Have you selected the correct paper size and paper type?

 

You could download and run the HP Print and Scan Doctor to make sure that everything is OK with the printer's software and drivers.
 

Refer this article to know more information about using HP print and scan doctor.

 

Try the steps recommended below.

 

Launch the HP print driver window from common Windows applications and learn how to navigate the different tabs and menus.

  1. Open the document or photo on your computer, click File or the menu icon , then click Print.

    Print or Print Pictures window or pane opens with general print job settings, including the menu to select the printer you want to print to.

  2. Open Document Properties or Printing Preferences from the main print window or pane to access the HP print driver settings. The button or link name varies depending on the app you are printing from.

    • Microsoft Word: Click Printer Properties

    • Paint and WordPad: Click Preferences

    • Windows Photo Viewer: Click Options... in the lower right corner of the screen, then click Printer Properties... in the Print Settings window

    • Adobe PDF Reader: Click Properties

  3. To view the different settings, click the tabs along the top of the window. To access more settings, click the Advanced button that is often located on the Layout tab.

    Figure : Example of a printer Document Properties window

    HP Document Properties window with settings tabs and the Advanced settings button
  4. If a Printing Shortcut tab is available, click it to use shortcuts that already have essential settings already selected for common print job types. You may also create your own custom shortcut for future print jobs.

If the copy works fine uninstall the printer software from the root level on your PC and install the full feature printer software.

 

In Windows, search for and open Programs and Features. 
Select your HP printer. 
Select Uninstall. 
In Windows, search for and open Devices and Printers. 
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” 
Open up the run command with the "Windows Key + R" key combo. 
Type printui.exe /s and click OK. 
Click on Drivers tab. 
Look for HP Printer driver. If you see it click on it and click remove at the bottom. 
Select OK. 
Select Apply and OK on the Print Server Properties windows. 
Close Devices and Printers. 
 

Update the full feature printer software using this link. Click Here

 

Refer this article to know more information about printer driver settings. Click Here

 

Let me know if this helps!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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scottcinda Honor Student
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my default setting fit to page

i did not install instant ink in printer  just signed up new printerr , copying from the glass screen , will work on every other printing job . one will be blown up to fit the page next one will actual size of item copying, like 3x3 and next one will fill full page. worked fine till i signed printer for instant program 

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my default setting fit to page

@scottcinda, Thanks for your quick response and time.

 

I appriciate your efforts for writing back to us.

 

As you mentioned the copy works fine and it prints fine on other printing jobs.

 

It sounds to be a driver issue.

 

Did you try installing the printer drivers?

 

Try uninstalling the printer software from the root level and install the full feature printer software.

 

Also, if the issue still persists try installing windows, built-in drivers.

 

Refer this article to know more information about installing windows, built-in drivers. Click Here

 

 

Hope this helps!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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