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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-06-2019 05:29 PM

HP Recommended
Product: hp office jet 4652

i cant scan anymore my hp keeps cancelling. i had no problem for the last week.:HalfEyes:

3 REPLIES 3

‎02-08-2019 06:07 PM

HP Recommended

@nanyou

Welcome to the HP Support Community

 

To provide you with an accurate solution, I'll need a few more details:

Is the copy working fine?

Is the regular scanning working fine?

Can you print from the computer?

Could you please help me with the operating system of the computer?

Do you see any error?

How is the printer connected? (Wireless or USB)

 

Keep me posted.

Have a great day!

Cheers:)

 

Raj1788
I am an HP Employee 

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‎02-10-2019 07:29 PM

HP Recommended

im just letting you know I have had my hp office jet 4652 for 14 months, thats 2 months past warrenty and now it wont scan. I could not get any help from hp so I will never buy a hp ever again!!!

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‎02-11-2019 11:54 AM

HP Recommended

@nanyou

 

I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Raj1788
I am an HP Employee 

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