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Emily31
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my printer isn’t letting me print

iOS

it told me to visit a website but it isn’t helping 

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HP Support Agent
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@Emily31, Welcome to HP Support Community!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

Also, help me with the exact error message on the printer.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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Emily31
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i’m sorry that didn’t help and yes i have all my printers information ready

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Emily31
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yes you may

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@Emily31

 

To assist you better we will need the Printer Model or Product Number

 

Also if possible please send pictures of the message or error you get, that will make it easier to identify the issue and help resolve it

 

Thank you

 

KrazyToad
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Emily31
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the model is HP ENVY Photo 7155 and the product number is Z3M52A

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@Emily31

 

Thanks for replying!

 

Refer to the document HP Printers - Printing from an iPhone, iPad, or iPod Touch for help with printing. 

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

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Emily31
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i know what the problem is now it’s that i need to update my car information but not sure how to 

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@Emily31

 

Are you referring to card information? Where do you want to update the information?

 

Is your printer enrolled in Instant Ink? If yes, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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my printer hasn't printed in 2 days, ever since I got a survey about it, kind of fishy. I've had it for over 2 years and it has always restarted when I power it off and back on. I have even unplugged it and my router a few times, cannot get it printing. Please help

 

printer is MFP M130FW

edited

product number is G3Q60A

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