my printer isn’t letting me print

[nstamp]

HP Officejet 5740.  No error message.  When I try to print nothing happens.

[Riddle_Decipher]

@nstamp Does the copier work fine as a stand-alone device?

please try the below steps to resolve the issue:

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer, if present. 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: CLICK HERE

P.S: Welcome to HP Community 😉

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[NanaJo2]

I have an HP Officejet Pro6978; status  says it is connected, yet when I send a document from my PC it does not print.  Says driver is not found, yet it used to print up to two months ago.

[sandytechy20]

@NanaJo2

Welcome to HP support community.

Which operating system is installed on the computer to which this printer is connected?

[coyote1954]

HP All in one 6968

[Kumar0307]

Hi @coyote1954

Welcome to the HP Support Community. I'd be happy to assist you.

To assist you better, what is the exact error message that you get on the printer?

Are you using HP ink cartridges?

For now, let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Also, perform step 3 from this document.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[GUNDA43]

my printer is not printing and copying

[asmita6658]

Hi @GUNDA43

Have you tried these steps yet?