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HP Support Agent
HP Support Agent
5,877 5,864 311 232
Message 11 of 28
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my printer isn’t letting me print

@fours

 

Welcome to the HP Support Community.

 

Are you able to copy? Do you get any error message? If you're on Windows Operating System, try these steps:

 

Let's run the HP Print and Scan Doctor:

 

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

 

If the issue persists, let's do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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Bethewette
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Message 12 of 28
371
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my printer isn’t letting me print

its an envy hp 5020 all in one printer

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perfume
New member
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Message 13 of 28
362
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my printer isn’t letting me print

HELP! THE SUPPORT SYSTEM ISN'T GIVING ANY INFORMATION.

 

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Bethewette
Level 1
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Message 14 of 28
352
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my printer isn’t letting me print

I have a chrome book

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Bethewette
Level 1
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Message 15 of 28
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my printer isn’t letting me print

I am using an Asus Chromebox

I believe now the issue is that my HP Envy 5020 cannot join the WiFi Network

 

The SSID comes up DIRECT-66-HP ENVY 5000 series

Security: PSK (WPA or RSN)

 

Password

 

We, unfortunately, don't have a record of this  & there doesn't seem to be an option to reset! Help!

 

Thanks!

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Bethewette
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Message 16 of 28
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my printer isn’t letting me print

Further development, I have now managed to connect our printer to the WiFi Network

 

It is still not printing!!

 

Any advice??

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Sandei
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Message 17 of 28
282
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my printer isn’t letting me print

Envy Photo 7134

A print message switches on the printer but it does not print. This happened once before and then out of the blue it corrected itself. I have tried all the available solutions online etc. Could it be a problem with Windows 10?

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HP Support Agent
HP Support Agent
5,877 5,864 311 232
Message 18 of 28
265
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my printer isn’t letting me print

@perfume

 

Welcome to the HP Support Community.

 

Please get back to us with the issue you're facing with your HP Product. Also, let us know product name.

 

Thanks 🙂


I am an HP Employee

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HP Support Agent
HP Support Agent
5,877 5,864 311 232
Message 19 of 28
257
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my printer isn’t letting me print

@Bethewette

 

Do you get any error message. Here is a document to help you print: https://support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095648/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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HP Support Agent
HP Support Agent
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Message 20 of 28
224
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my printer isn’t letting me print

@Sandei

 

Welcome to HP support community.

 

How is the printer connected,USB or Wireless?

Are you getting any error message while printing?

 

Meanwhile:

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation