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nstamp
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Message 21 of 24
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my printer isn’t letting me print

HP Officejet 5740.  No error message.  When I try to print nothing happens.

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HP Support Agent
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Message 22 of 24
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my printer isn’t letting me print

@nstamp Does the copier work fine as a stand-alone device?

please try the below steps to resolve the issue:

  • Press "Windows key" + "r" to get the "Run" window.
  • Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
  • Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
  • Go to services again - Start the print spooler.
  • Now check for issue resolution.
  • If the issue persists, also try clean installing the printer drivers. Here are the steps:
  • First, unplug the USB cable from the printer, if present. 
  • Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
  • Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: CLICK HERE

 

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Riddle_Decipher
I am an HP Employee

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NanaJo2
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Message 23 of 24
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my printer isn’t letting me print

I have an HP Officejet Pro6978; status  says it is connected, yet when I send a document from my PC it does not print.  Says driver is not found, yet it used to print up to two months ago.

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Message 24 of 24
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my printer isn’t letting me print

@NanaJo2

 

Welcome to HP support community.

 

Which operating system is installed on the computer to which this printer is connected?

 

Sandytechy20
I am an HP Employee

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