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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-26-2020 10:57 AM

HP Recommended
Product: Envy 5530
Operating System: Microsoft Windows 10 (32-bit)

I didn't see any updates t this. Once I scan to email the attachment wont open, Its from a different HP address HP8.us  instead of HP.com

2 REPLIES 2

‎04-26-2020 01:02 PM

HP Recommended

@jrn11 

 

Can you open the email and download the content?

If yes, please do download and save the attachment.

 

Open File Explorer

Navigate to the folder in which the file is stored (likely Downloads)

Single right-click on the file

Open Properties

In tab General

For PDF:  Remove the existing name of the file and replace it with something that ends with a .PDF suffix

For JPEG:  Remove the existing name of the file and replace it with something that ends with a .JPG suffix

Click OK to save the change

 

For example, name the file "Test.PDF" OR "Test.JPG"

 

 

Does the PDF file open using Adobe Reader DC?

OR

Does the JPG file open using Windows Photos (or another photo viewing software)?

 

 

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5530 e-All-in-One Printer series

 

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Dragon-Fur

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‎04-30-2020 07:38 AM

HP Recommended

I had exactly the same problem. Was calling HP support today and the answer was, that HP doesn't support scanning  by via App "scan an email" . You have to download the HP printer software on your computer (if isn't installed yet) and starting the scan process on your computer. That works: you can chose printing/scanning the document as pdf or jpeg.

Hope I could help.

B

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