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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎04-07-2020 12:42 PM

HP Recommended
Product: hp officejet pro8720

 trying to setup the printer to perform "Scan to email, error in SMTP server info

1 REPLY 1

‎04-07-2020 02:35 PM

HP Recommended

@davidquan-32 

 

Switch off two-step verification on the email you are using the Scan to Email or consider using "apps password".

 

Locally installed email on computer is something like Windows Mail, Outlook, Thunderbird client.  Accessing email on the web browser is not a locally installed email software.

 

Read

How to Scan (Windows)

and

 User Guide

Page 33

 

and

 

Example for Officejet Pro 8740 - EWS > Scan > Scan to Email > Scan to Email Setup

EWS_8740_Scan-to-Email_Setup_6EWS_8740_Scan-to-Email_Setup_6

 

 

Reference and Resources – Places to find help, solve problems, and learn how to use your Printer

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Printer Homepage – “Things that are your printer”

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HP OfficeJet Pro 8720 All-in-One Printer series

 

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Dragon-Fur

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