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Message 1 of 2
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HP Recommended

new 7855

hp 7855
Microsoft Windows 10 (64-bit)

won't scan or copy for me

will print docs and envelopes

screen says paper size detected by printer does not match size selected for print

paper on glass is same size as tray ...reg 81/2 x 11


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Message 2 of 2
Flag Post
HP Recommended

new 7855


Thanks for using the HP Support Community.


Please download and install the FULL feature software.

HP Envy Photo 7855 | 7155 | 6255 Connect Printer Wirelessly Download & Install Software


Some scanning tips:

HP Envy Photo 7855 : Scan a document to PDF with a small file size


Hope that helps!




I am an HP Employee
Although I am speaking for myself and not for HP.
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