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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-12-2019 10:01 AM

HP Recommended
Product: Officejet Pro 8715
Operating System: macOS 10.15 Catalina

My scanner is giving me the error message and will not allow me to scan

4 people had the same question
1 REPLY 1

‎11-12-2019 10:39 AM

HP Recommended

Hi,

Be sure to scan using Image Capture and check, if you may scan using HP Easy Scan - it is not currently supported on Catalina:

https://support.hp.com/in-en/document/c06455960

 

If the same results are given, please restart both the Mac and the printer and check.

 

If that doesn't help, follow HP Easy Start to reinstall the HP Software:

http://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

Regards,
Shlomi



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