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Note for common printer problems
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officejet wont scan straight

HP Recommended
HP Officejet 5220
Microsoft Windows 10 (64-bit)

Any idea how to fix my officejet 5220 it just wont scan straight.

3 REPLIES 3
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HP Support Agent
HP Support Agent
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HP Recommended

@Haosi, Welcome to the HP Support Community!

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

 

Check the scanner bar functionality

 

Perform a visual test of the scanner mechanism to see if it is jammed.

  1. Remove any original documents or photos from the scanner glass.
  2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Hi Kumar,

 

Thank you for answering my question. However, I tried print a standalone copy and it wasn`t straight. The word going down from left to the right. (attached scan page). scan copy.jpg

My printer is up to date for the firmware and I tried reset it couple times still does the same thing. 

 

When I open the lid to make a scan or copy, the scan light bar goes fine and not jammed.

 

What else can I try?

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HP Support Agent
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@Haosi

 

Let us reset the printer to its factory settings.

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

let me know how it goes.

KUMAR0307
I am an HP Employee

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