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KTYUSA
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Solved!

opening scanner on OS X: error -9923 (SOLVED)

OfficeJet Pro 8720
macOS 10.13 High Sierra

Hello all, and thank you for reading my entreaty :generic:

 

I can print to my OfficeJet.

I can "web scan" from my OfficeJet.

I can *not* connect to my OfficeJet using the OS X scanner.

 

Screenshot of the failing connection: "An error occurred while communicating with the scanner. (-9923)"

Screen Shot 2019-02-23 at 2.04.25 PM.png

Logs in OS X console application (errors and faults -> AirScanner):

TIC TCP Conn Failed [1:0x60000017c680]: 1:50 Err(50)

Task <319AF97F-36FE-459E-9BFF-5310F379D2BF>.<0> HTTP load failed (error code: -1009 [1:50])

NSURLConnection finished with error - code -1009

#ICError - 540:{ICDAppController.m} (!-!     ICACommandDict:{

    ICACommandKey = ICAObjectSendMessageCmd;

    ICAErrorKey = "-9905";

    ICAMessageTypeKey = 1667329651;

    objectID = 8198;

})

#ICError - 541:{ICDAppController.m} (!-!     ICAPrivateDict:{

    ICAClientPID = 0;

    ICCommandTransactionID = 0;

})

 

I *can* connect to my OfficeJet via web page, using the IP address.

 

I *can not* connect to my OfficeJet via the ".local" address:

Screen Shot 2019-02-23 at 2.11.42 PM.png

 

Versions:

OS X High Sierra, 10.13.6

HP OfficeJet Pro 8720, M9L75A, firmware version is up to date: WMP1CN1848AR

 

Any ideas?

4 REPLIES 4
KTYUSA
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Solved!

opening scanner on OS X: error -9923 (SOLVED)

Testing... where's my reply?

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KTYUSA
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opening scanner on OS X: error -9923 (SOLVED)

Best guess: this software doesn't like links. So I'll put the short answer for now, without links: disable IPv6.

cgtyoder
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opening scanner on OS X: error -9923 (SOLVED)

Thank you! I was having the exact same problem. Glad to find someone knowledgeable about this issue.

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mrmyth
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opening scanner on OS X: error -9923 (SOLVED)

On my Mac I had to enable IPv6, strangely enough, to make the error go away.

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