cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
88
Flag Post

please, i have purchased two different hp 3835 deskjet printers upper scanner cuts images

HP Recommended

i purchased two different hp 3835 printers on different occasions, but i noticed that both printers upper scanners doesnt scan well. sometimes not all images appears on the paper while sometimes it appears properly. what do i have to do to resolve this issues. 

1 REPLY 1
HP Support Agent
HP Support Agent
9,218 9,205 490 365
Message 2 of 2
Flag Post
HP Recommended

@EBENBEN

 

Welcome to the HP Support Community.

 

Is the Printer connected directly to the wall outlet? Does this happen with copies too?

 

Let's update the Printer firmware: https://support.hp.com/in-en/document/c02919168

 

Also, follow the steps from here: https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-3830-all-in-one-printer-series/7172328...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation