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bollocks1 Student
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printer scan not working

Envy 5010

Scan not working on envy 5010,

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HP Support Agent
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printer scan not working

@bollocks1, Welcome to HP Support Community!

 

To provide you with an accurate solution, I would like to know the following:

 

Are you able to make copies on the printer?

What is the Operating System installed on your computer?

How is the printer connected to your computer?

Is there any error message when you try to scan?

 

Keep me posted for further assistance.

 

TEJ1602
I am an HP Employee

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