printer scans thin full page colorfull stripes win 10

[JT108]

 full reinstall and update no fix

[The_Fossette · Accepted solution]

@JT108,

Welcome to the HP Support Community!

Do you face the same issue when you make a copy?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/document/c0534...

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[JT108]

Thanks!   I tried all , but seems like solution #6  is a winner. Replace the printer.

[The_Fossette]

@JT108,

I recommend you contact support and check the available service options for your printer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!