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‎10-14-2020 01:48 PM

HP Recommended
Product: hp 7460
Operating System: macOS 10.12 Sierra

hp 7460 Printing is slow when copying. OK from computer. Removed color cartridge and is OK. Use a fair amount of color so not a routine option.

Category:
3 REPLIES 3

‎10-17-2020 05:49 AM

HP Recommended

@neenee5, Welcome to the HP Support Community!

 

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Try making a copy. If the issue persists, go to Copy > Settings > Reset to factory defaults.

Try again.

 

For more info on resolving this issue, refer to - Resolving Copy Problems

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎10-17-2020 06:49 AM

HP Recommended

I had tried most of your suggestions but you suggested going to "resolve copy problems" which I did. Found that settings were for photo paper. Selected plain paper and success. Thank you very much

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‎10-17-2020 07:19 AM

HP Recommended

@neenee5

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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