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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎09-19-2017 10:23 PM

HP Recommended
Product: model # CM758A
Operating System: Microsoft Windows 7 (64-bit)

Printer was functioning last use. I was out of the office 121 weeks and when I turned it on the spinning information on the screen and cheching the machine this may take a few minutes. I went for coffee and it was still spinning. I imposed a system soft restart, shut down power.  I ran scan doctor and 1 got a great clean print of a document I was working on prior to this relapse. A few paper jams and the the code OX61011bcf appeared and referred me to the manual. I could not find the trouble code so her I am. Looking for answers. Lan as well as wireless operation.  No recent software or driver changes.

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-20-2017 08:30 AM

HP Recommended

Hi,

 

Please follow the steps mentioned in the link below and see if this helps you

 

https://support.hp.com/us-en/product/hp-officejet-pro-8500a-e-all-in-one-printer-series-a910/4083864...

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution

View solution in original post

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2 REPLIES 2

‎09-20-2017 08:30 AM

HP Recommended

Hi,

 

Please follow the steps mentioned in the link below and see if this helps you

 

https://support.hp.com/us-en/product/hp-officejet-pro-8500a-e-all-in-one-printer-series-a910/4083864...

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution
Was this reply helpful? Yes No

‎09-22-2017 07:31 AM

HP Recommended

Thanks for all the help and support. I tried the options as stated. No joy, so I to to a retailer to have the printer serviced.

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