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troutusa
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"Original loaded" message on screen with no document loaded. Can not copy or scan.

officejet 6700
Microsoft Windows 10 (64-bit)

I noticed my 6700 stopped going to sleep recently. I restarted it. Still would not go to sleep. I noticed a "original loaded" message at the bottom of the screen. I've since unplugged the unit (hard reset), opened the ADF and examined all the moving parts and possible sensors. I find nothing out of place, nothing stuck, and no paper/debris jams that could be the issue. The message continues to appear and I can not find any solutions.

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HP Support Agent
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"Original loaded" message on screen with no document loaded. Can not copy or scan.

@troutusa

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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troutusa
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"Original loaded" message on screen with no document loaded. Can not copy or scan.

I performed the procedure you sent to me via private message. Upon restarting the printer, the screen still displayed "document loaded" and the ADF would not respond to me trying to load a new document, nor would the printer perform a copy operation. (In the case of "copy", the printer goes into an infinite loop requiring a "power off" command to regain control of the printer. (The same holds true for the scanning operation)

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HP Support Agent
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Message 4 of 4
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"Original loaded" message on screen with no document loaded. Can not copy or scan.

Are you able to scan/copy from the glass? Try connecting the Printer to a different wall out directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation