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"Scanner Error 17"

HP Recommended
HP Color LaserJet Pro MFP M277 dw
Microsoft Windows 10 (64-bit)

I keep getting the scanner error code 17 and it always asks me to restart the printer but, that never works. I can't do anything with the printer. If i try to print and error pops up saying its out of paper or there's a paper jam. Neither of those things are happening. And sometimes it will print 10 - 20 minutes later after giving me errors. 

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@Baez818
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
Scanner Error 17 indicates that the scanner motor is in the incorrect position. 

  • Turn the printer off, and on again, and then try the job again.
  • Observe the scan carriage during scanning and verify no internal objects, such as cables, are obstructing the scan head.
  • If the problem persists, replace the internal scan assembly or the formatter. Contact HP support: www.hp.com/go/support

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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