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"scanning is currently unavailable" in HP Smart app

OfficeJet Pro 8028
Microsoft Windows 10 (64-bit)

I am getting "scanning is currently unavailable" in HP Smart app. Tried rebooting my PC and printer (OfficeJet Pro 8028). I ended up being able to scan using direct IP address, but it is even less convenient than HP Smart app.

I can print from the computer just fine, and see the status of ink and other communication.

HP Smart used to work just fine for scanning, not sure what changed.

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HP Support Agent
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Flag Post
HP Recommended

"scanning is currently unavailable" in HP Smart app



Welcome to HP support community.


Check Windows Image Acquisition settings

  1. In Windows, search for and open View local services.

  2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

  3. Look at the Status and Startup Type values.

    • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

      Making sure WIA Status is Running and Startup Type is Automatic

    • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

      If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

You can refer this HP document for more assistance:- Click here


I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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