01-26-2020 10:57 PM
I am getting "scanning is currently unavailable" in HP Smart app. Tried rebooting my PC and printer (OfficeJet Pro 8028). I ended up being able to scan using direct IP address, but it is even less convenient than HP Smart app.
I can print from the computer just fine, and see the status of ink and other communication.
HP Smart used to work just fine for scanning, not sure what changed.
01-29-2020 03:24 PM
Welcome to HP support community.
Check Windows Image Acquisition settings
In Windows, search for and open View local services.
In the Services window, scroll down the list and find Windows Image Acquisition (WIA).
Look at the Status and Startup Type values.
If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.
If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.
If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.
You can refer this HP document for more assistance:- Click here
I hope that helps.
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